Title Operations Director (Ref: 17183)
Categories Consumer Goods
Salary £140,000 Bonus, car
Location North West
Job Information

Operations Director
Ref: 17183

North West
£140K, Bonus, Car

Our client is a Top 5 operator within its sector. It has a declared objective of delivering exceptional service to a customer basis that expects more than an over the counter transactional relationship when making a purchase.
This role, reporting to the Group MD, is a replacement for a long serving employee. As such, it presents an opportunity to critically appraise existing structures, processes and procedures and make changes necessary to secure the achievement of business objectives.

The Role:

  • Develop a strategy for delivery of KPIs and targets
  • Hold responsibility for retail branch P&Ls
  • Ensure field operations functions meet all current regulatory, quality and operational standards
  • Build and lead a high performing team that promote the service ethos through all levels of the business
  • Play a pivotal role in the executive leadership team in rolling out group strategy

    The Candidate:

  • A proven retail professional in the field. Able to demonstrate experience of improving profitability and managing change
  • Highly numerate with first class presentation skills
  • Inspirational leader, capable of achieving objectives through application of well-honed influencing and negotiation skills
  • Collaborative approach when working on strategic initiatives formulated by the leadership team as a whole
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