Title VP Operations (Europe) (Ref: 17142)
Categories Install and Service
Salary c.£200k Package
Location West London
Job Information

VP Operations (Europe)
Ref: 17142

Install & Service  
West London                                                                                        
c. £200k Package

Our client is part of an international group. An established presence in the sectors in which it operates, customers need reliability and flexibility from the company’s range of products.

Service is key, and this applies from installation through to ongoing maintenance & support.

Reporting to the Managing Director, this is a key role in the European HQ. Working within a matrix structure, it carries responsibility for ensuring consistency in approach on all operational activities, working with Country Leaders and their functional teams.    

The Role

  • Evaluate the existing operations structure to ensure assigned resources are deployed in a manner that optimises effectiveness.
  • Implement a suite of operational KPI’s that create a platform for measuring improvements.
  • Seek opportunities for service to be an income generator.
  • Review existing SLA’s and making changes where necessary such that customer expectations are exceeded.

    The Candidate

  • Graduate calibre with a minimum 5 years experience in an operational leadership role within a business where installation and service are the prime activity.
  • Able to demonstrate a successful track record of budget management, process improvement.
  • Prepared to challenge the status quo.
  • High level of personal gravitas, can communicate effectively at all levels.
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